Member Connections Specialist - Call Center Representative
Schedule
Monday through Friday with occasional Saturday mornings
Responsibilities
CCCU is looking for a Member Connections Specialist for our credit union’s Call Center. You will serve as the liaison between our company and its current and potential members through phone calls, emails and chats. The successful candidate will be able to accept ownership for effectively solving member issues, complaints and inquiries, including simple banking transactions, while keeping member satisfaction at the core of every decision and behavior. You will also educate our members on credit union products and services that will help them be financially successful.
Skills
High school diploma required with Associates or bachelor's degree preferred. Previous experience in a customer support role/call center environment. Proven superior customer service skills including ability to cross-sell products and services. Strong phone and verbal communication skills, along with active listening. Good written/chat communication skills. Ability to multi-task, set priorities and manage time effectively. Team player with high attention to detail, accuracy and thoroughness.
