Bankruptcy Collections Specialist

Role: The Bankruptcy Collections Specialist will monitor, manage and process bankruptcy cases to minimize potential losses, preserve lienholder interest and ensure compliance with federal and state laws and Blaze policies and procedures.

Major Duties and Responsibilities

• Responsible for overseeing and processing bankruptcy notices, petitions, reaffirmations, discharges and dismissals while managing deadlines through court dockets and internal requirements
• Prepare, review and file reaffirmation agreements, proof of claims, motions with our legal counsel while ensuring all internal systems maintain accurate status of bankruptcy and compliance with FCRA and bankruptcy regulations
• Work alongside our legal counsel on all cases to ensure petitions, agreements, claims and motions are completed within procedure timeline requirements to protect Blaze’s financial interests
• Ensure all internal systems, databases (PACER, etc.) and spreadsheets have accurate statuses and are being managed timely with queue completions
• Verify and calculate loan balances, delinquency information, interest rates, payment amount changes and loan modifications within the proposed plan or modifications
• Assist Collectors with escalated bankruptcy related questions and member calls
• Respond to all member and employee questions regarding bankruptcy cases
• Oversee trustee payment postings and ensure loan accounts are set up according to confirmed plans
• Reviews accounts for action relating to motions due to delinquency or no payments within our outside of confirmed bankruptcy plans
• Keep abreast of all related federal and state collection laws, bankruptcy laws, etc. and advise management on the impact of any related changes
• Assist the Collections Management team as needed with updates or tasks needing completion identified through the Mortgage Watch List Committee
• Review and develop bankruptcy procedures to ensure compliance and accuracy of processes
• Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union
• Easily adapt to change and embrace new ideas
• Prioritize and manage multiple demands
• Meet key performance goals
• Adhere to all current and/or future policies, procedures, and guidelines

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Experience/Education/Certifications/Licenses

• High School degree or equivalent
• Minimum of two to five (2-5) years’ experience in bankruptcy collections

Demonstrated Knowledge

• Proficient in Microsoft Office, PACER and EBN systems a must
• Strong understanding of bankruptcy law, regulations and court procedures and requirements
• Strong attention to detail, organizational skills and ability to work under tight deadlines
• Intermediate knowledge of collections best practices, procedures, and regulations
• Verbal and written communication skills
• Able to perform basic mathematical calculations
• Multi-tasking ability

Communication Skills

• Ability to interact/respond to members/staff politely and professionally based on a general 'script'; written communications are templated. 

Physical Requirements

• Ability to sit for long periods; answer calls; operate computer; limited travel.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $31.93 - $36.06/hour. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.