Mortgage/Commercial & Loss Mitigation Collections Manager

Role: The Collections Manager manages the Mortgage, Commercial & Loss Mitigation area of the Collections Department to ensure the maintenance of a strong loan portfolio through minimizing financial loss resulting from delinquent accounts. 

Work Type: Full-time, on-site at our Empire office in St. Paul, MN

Work Location: 111 Empire Drive, St Paul MN 55103

Major Duties and Responsibilities

• Responsible for all collection activities for the Credit Union
• Responds to all member and employee questions regarding collection accounts/items 
• Works to collect on all delinquent loans and accounts by utilizing all appropriate delivery methods 
• Responsible for collection software daily loading and ongoing maintenance needs
• Ask questions to gain an understanding of financial situations
• Works with members to offer suggestions and/or future steps to remedy collection items
• Obtains payment agreements for all past due loans and accounts and follows up
• Oversees the full loss mitigation processes and pipeline (modifications, repayment plans, forbearances short sales, foreclosures, deed-in-lieu, and OREOs)
• Ensures compliance to federal, state and investor (Fannie Mae, Freddie Mac, FHA, VA, etc.) requirements and process timelines
• Assist all other Collections Managers with tasks and oversight as needed or requested
• Prepares delinquent accounts and loans for further action
• Manages and completes charge off reporting and execution of charge offs on core 
• Assists in preparing delinquency reports and ensuring accuracy of information
• Handles the resolution of all credit reporting disputes  
• Responsible for accurate credit reporting and supports other departments with maintenance of FCRA compliance
• Keeps abreast of all related federal and state laws, compliance requirements, bankruptcy laws, etc 
• Evaluates present collection methods and offers suggestions to improve efficiencies 
• Assists in review of all settlement requests with VP of Enterprise Risk Management
• Assists management in formulating and implementing collection programs and procedures
• Organizes and/or participates in facilitating department meetings
• Hires, onboards, develops, and manages performance of the Mortgage, Commercial & Loss Mitigation Collections Department staff
• Maintains timely and regular attendance to meet member and employee needs 
• Manages complex or difficult employee situations and responds effectively under pressure
• Easily adapts to change, embraces new ideas and encourages others to do the same
• Prioritizes and manages multiple demands
• Models Blaze’s core values, service expectations and leadership qualities and holds employees accountable to demonstrating the same
• Meets department KPI goals
• Adheres to all current and/or future policies, procedures, and guidelines
• Assumes all duties as assigned by management
• Works with VP of Enterprise Risk Management and HR to resolve employee issues

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Experience/Education/Certifications/Licenses

• Minimum High School degree or equivalent.
• AAS Degree or higher (highly preferred but not required)
• Minimum 4-5 years progressive collections and collections management experience 

Demonstrated Knowledge

• Team building skills 
• Advanced knowledge of collection best practices, procedures, regulations, servicing, defaulting and workout options
• Strong ability to analyze members financials, identify root causes and develop effective solutions that assist members and protect Blaze 
• Leadership skills 
• Verbal and written communication skills 
• Well organized 
• Intermediate knowledge of Microsoft Office a must 
• Able to perform basic mathematical calculations 

Communication Skills

Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.  

Physical Requirements

Ability to sit and stand; answer calls; operate computer and office equipment; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.    

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. 

The salary range for this position is: $78,490.65-$98,000/annually.  This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.