Branch Manager

Are you ready to lead with purpose, empower a high-performing team, and help shape the financial futures of our members? At SMW Financial Credit Union, we are more than just banking, we are building trusted relationships and strong financial foundations for the communities we serve.

Why SMW?

If you value collaboration, personal growth, and a team that is genuinely invested in each other’s success, SMW Financial Credit Union is the place to grow your career. We have proudly served our members since 1953 with a member-first philosophy which drives everything we do. Our mission is to build trusted relationships and strong financial futures for our members. Membership is open to anyone who lives, works, worships, goes to school, or volunteers in Anoka, Hennepin, Ramsey, or Washington Counties of Minnesota. From home-buying seminars to loan and deposit products, to investment services, we walk alongside our members on their financial journeys...and we need a dynamic Branch Manager to lead this charge in our Maplewood branch.

This is your opportunity to join a team that…

• Champions the credit union mantra of people helping people
• Believes in hiring for attitude and training for skill
• Fosters collaboration, trust, and growth for our team and our members
• Makes a real difference in real lives, every single day

About the Role

Our Branch Managers work together with their staff to guide our members on the path to a bright financial future. This position draws on their experience and understanding to foster collaboration and teamwork, inspire optimism, and improve branch performance. Their passion for financial education is what helps connect our members to the solutions they need while inspiring sales with consistent service to drive measurable results. As a Branch Manager, you will create excitement around products, promotions and initiatives – all while upholding our commitment to guiding our members forward. In addition, you will champion and cultivate strong integration of SMW’s products and services to carry out SMW’s mission and positively impact the financial wellbeing of SMW’s membership. 

Perks That Matter

At SMW, we invest in our people with a generous and comprehensive benefits packages which include: 

• $1,000 sign-on bonus ($500 after 90 days, $500 after 180 days)
• 401(k) with matching
• Dental/Vision insurance
• Flexible spending account and health savings account
• Incentive pay 
• Traditional and High-Deductible health plan options available including no-cost plans.
• Life insurance
• Paid time off, plus Federal Holidays
• Employee Assistance Program
• Optional AFLAC supplemental insurance
• Support for learning and growth through paid development & volunteer opportunities  

What You Will Bring

• Bachelor’s Degree or equivalent experience
• Three plus years in financial services, to include leadership and supervisory experience
• Strong knowledge of teller and lending operations
• Meeting the credit unions monthly branch goals
• Strong service and sales coaching mindset
• Previous PC experience, Microsoft Office preferred
• Punctual and regular attendance as required by the job
• Excellent verbal and written communication skills
• Demonstrated ability to collaborate with other managers, functions, and departments and to work as a team player
• Self-directed while displaying initiative and prudent decision-making skills
• Ability to build trust, influence others, and drive performance with heart
• Available to work various hours and locations as needed
• This role is required to be compliant with the terms and conditions outlined in SMW Financial Union’s SAFE Act Policy, which includes the submission of fingerprints, the successful completion of an FBI background check and registration in Nationwide Mortgage Licensing System (NMLS).                                                                                        
  HOURS: 40 hours scheduled between the hours of Monday through Friday 8:45am – 5:15pm and rotating Saturday 8:45am – 12:15pm; Exempt

Other Duties and Responsibilities

1.     Build and maintain an effective and integrated team within the branch including UB/Tellers and UBII/Loan Officer.

2.     Partners with Branch Manager to coordinate staff schedules, workflow, and ensure effective operation of all parts of the two branches.

3.     Apply policies and procedures for the branch and recommend any changes to management.

4.     Develop talent by coaching team members to build skills in order to meet both career and organizational goals through mentoring, coaching, and relevant development opportunities.

5.     Schedule staffing, give performance reviews and recommend salary adjustments.

6.     Ensure adequate staffing for efficient branch operation.

7.     Manage and recommend the purchase of equipment and supplies.

8.     Ensure compliance with internal controls.

9.     Ensure the branch offices are in compliance with the federal laws/regulations set forth by the National Credit Union Administration, State of MN and other regulatory agencies.

10.   Monitor office activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, new accounts, etc.

11.   Monitor key product/sales within branch to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that employees are maximizing opportunities to sell products.

12.   Manage the security and safety of the branch, alert staff of any changes.

13.   Ensure there is enough cash in the branch, by ensuring the vault is balanced, cash is being ordered from the Federal Reserve, and the UB/Tellers have sufficient cash on hand.

14.   Directs work for UB/Tellers and UBII/Loan Officer team members by providing direction, ensuring day to day work is completed to deliver on the desired member experience.

15.   Delegates and empowers team members to make effective decisions and removes obstacles to get work done.

16.  Assisting members with opening and closing accounts, origination, and closing loans, cross selling products and services, along with providing personal and excellent member service.

17.  Approve loan applications or send denials to credit review.

18.  Explain reasons for denial, educate and explore options for members when loans are denied.

19.  Follow up on delinquent loans, make calls for interest, partial, or full payment, and maintain a detailed written record of all communications made.

20.  Help train and support new employees as requested by management.

21.  Assist other departments and staff members as requested by management.

22.  Maintain the work area and all equipment to ensure a professional business image is maintained at all times.

23.  All other duties as assigned