Member Relations and Outreach Manager

Arise Community Credit Union is the first newly chartered credit union in the State of Minnesota in more than 20 years.

Learn about our mission and purpose at: www.AriseCCU.org

Position Summary:

The Member Relations Manager is responsible for fostering positive and enduring relationships between the credit union and its members. This role involves leading member engagement initiatives, managing member service strategies, and ensuring a superior experience for all members.

The Member Relations Manager works collaboratively to align member-focused efforts with the credit union’s mission and goals. This includes collaborating with the Marketing & Outreach Committee and contracted marketing professionals to develop, implement, and monitor the credit union launch plan and ongoing marketing and outreach efforts.

The Member Relations Manager must understand and adhere to critical Service Level Expectations, monthly performance plans, and annual goals established by management and the Board of Directors. Performs other duties as required to assist in effective operation of the credit union as directed by the President and CEO.

Prior experience in consumer lending or other aspects of financial services is essential.

The successful candidate will bring a minimum of 5 years of relevant experience, including credit union or retail banking experience.

Essential Skills & Experience:

Member Outreach & Relationship Development

Customer Service Management Excellence

Financial Sales / Consumer Lending Experience

Credit Union or Banking Retail Environment

Work Environment:

This position operates in a professional office environment. Occasional evening or weekend work may be required for member events or community outreach activities.

Reasonable Accommodation and Equal Opportunity

Company is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Please Use Quick Apply at the MCUN Job Board

Or Contact Us for Additional Information

To request additional information on the application process, or to request reasonable accommodation in completing an application for this position, please contact us at: [email protected]

Please also visit us online at: www.AriseCCU.org