Retail Development Specialist (trainer)
Retail Development Specialist
We’re looking for a professional, motivated, and creative individual to join our Retail team. This is an in-branch position that supports our Retail team members which includes, Engagement and Senior Engagement Specialists (tellers & account openers). The person in this role will primarily be training new team members, working in our core systems, will become a subject matter expert in our products and services and will provide excellent customer service to our members.
Key Responsibilities
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Facilitate engaging and dynamic training face-to-face, virtually and in alternative instructional settings to meet the needs of the retail team.
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Execute and evaluate the Retail department's new hire onboarding and training effectiveness through assessments, surveys and feedback.
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Assist members as needed when in-branch.
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Recommend improvements to enhance the member experience and strengthen proficiencies within the Retail team.
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Frequent travel within our network of branches.
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Use Microsoft applications and other computer programs daily.
Qualifications
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High School Diploma or equivalent
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Three or more years of experience working in a financial institution.
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Experience in sales and training teams; or a combination of education and experience providing equivalent knowledge.
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Ability to effectively present information and respond to questions from groups of managers, vendors, and customers.
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Strong planning and organizational skills.
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FICEP certification or the ability to obtain certification within 6 months of hire date.
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Valid driver license and comfortable with operating a company vehicle.
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Available to travel and work in various branch locations regularly during a typical workweek.
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Must be able to work one or more evenings per month and an occasional Saturday.
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Intermediate level knowledge using Microsoft office applications (Word, Teams, Outlook, PowerPoint, Excel) and other development tools.
Schedule
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Schedule will vary, Monday – Friday 7:00 a.m. – 6:00 p.m.
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Occasional evening and Saturdays 9 a.m. -12 p.m.
Wage & Hour Details
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Full-time, 37-40 hours per week
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Pay is hourly
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Starting pay range: $25.00 - $30.00/hr., pay commensurate with experience
Benefits
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Medical, dental and vision plan options
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Health Saving Account and Flexible Spending Account options
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401(k) with competitive company match
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Paid time off, paid holidays, personal time and paid volunteer time
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Development time and tuition reimbursement
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Company provided life insurance, short-term and long-term disability insurance
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Voluntary benefits including life, critical illness, accident and hospital indemnity coverage
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Paid parental leave
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Discretionary, annual profit-sharing bonus
Equal Opportunity Employer/Veterans/Disabled
Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents, skills, and abilities to serve our members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
For questions or, if you need assistance completing the application process, please contact [email protected].
