Consumer Loan Servicing Representative

Blaze is currently looking for a Consumer Loan Servicing Representative to join its Consumer Lending Team. The Consumer Loan Servicing Representative performs a variety of support duties including assisting members and associates with questions regarding lending products and services by phone, messages, chats, and email. Weekly schedule includes Saturday rotation; currently 1 every 4 Saturdays, but subject to change up business needs. Once fully trained, there will be the opportunity for hybrid work; this is not a fully remote position. 

Major Duties and Responsibilities

• Answers incoming phone calls and chats about servicing current consumer loans 
• Assists members by taking payments over the phone through SWBC 
• Assists members with payment options, set up and changes
• Completes requests for payment reversals/recasts
• Initiates Payment Deferral Program requests 
• Collects and reviews proof of insurance for auto loans 
• Assists members with CPI placement and waivers & requests 
• Provides pay-offs for members and third parties 
• Completes Letters of Guarantee requests for insurance companies 
• Gathers loan information and files Gap and CUNA claims
• Assists members with questions on loan products, promotions, and offers 
• Completes Q2 digital banking messages 
• Performs other duties as assigned to support effective department operations 

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control 
• Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude
• Regular and predictable attendance 
• Perform other duties as requested

Requirements

Experience/Education/Certifications/Licenses

High School degree or equivalent 

• 1-year financial institution experience 
• Customer Service experience preferred 

Demonstrated Knowledge

• Strong verbal and written communication skills
• Computer skills including Microsoft products
• Knowledge of DNA core financial platforms desired
• Ability to work in a fast-paced environment and manage multiple tasks

Communication Skills

Ability to proactively respond to members/associates to problem-solve based on guidelines; written communications are based on templates but can be modified.  

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal associates and members on the phone; travel to designated offices; lift up to 20 lbs.