Member Payment Representative I

Role: Blaze is excited to be seeking outside talent to join our team as a Member Payment Representative I. This position provides timely and accurate support, with a friendly and positive attitude, to internal and external customers both verbally and in writing; process various member transactions such as transaction processing, draft clearing processing and exceptions, return deposit items, Foreign Item processing, ATM/ITM image deposit reviewal and mobile deposit image reviewal  

Major Duties and Responsibilities

• Receive and respond to branch staff, administrative staff, and member requests to resolve account issues. 
• Process mail transactions for deposits and loan payments  
• Process Draft Stop Payment requests and official check stop payment requests
• Processing return deposit items  
• Processing of Foreign Items  
• Assist internal staff through support phone line
• Review items for remote deposit capture  
• Other department duties as assigned. 

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control 
• Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude? 
• Regular and predictable attendance 
• Perform other duties as assigned to support effective department operation  

Experience/Education/Certifications/Licenses

• High School degree or equivalent 
• 1-2 years of experience in payment processing in a bank or credit union

Demonstrated Knowledge

Microsoft Office 

Ability to: 

• Give and obtain information, as well as advise or refer as needed 
• Complete simple math skills 
• Understand banking computer systems 
• Enter data with a high level of accuracy 
• Document 

Communication Skills

Ability to interact/respond to members/staff to politely based on a general ‘script’; written communications are templated 

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; lift up to 20 lbs